FREQUENTLY ASKED QUESTIONS
Most Asked Question
ORDERS
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RETURNS
We accept returns within 14 days of delivery if the items are in their original condition. Personalised or custom items are not eligible for return unless there is a fault or error on our part. For more details, please refer to our full Refund Policy.
Please contact our customer service team with your order details to start the return process. Return shipping fees are the customer's responsibility unless the item is defective or damaged.
Exchanges are available for non-personalised items within 14 days. Custom or personalised items can only be exchanged if there’s an issue with the order.
The customer is responsible for return shipping costs, except in cases where the item is damaged or defective.
Shipping fees are non-refundable unless the item is faulty or there is an error on our part.
Items must be returned in their original condition, unused, and with any packaging intact to be eligible for a return.
If your item is damaged or defective, please contact us within 7 days of delivery with photos. We will assist with a replacement or refund.
Personalised or customised items cannot be returned unless there’s a mistake or fault on our end.
Refunds will be processed to the original payment method once the returned item is received and inspected, in accordance with our refund policy. Please refer to our Refund Policy for more details.
How Are Your Products Made?
Behind the scene of each type of design we offer at Little Squiffy, we create high-quality, personalised and custom-designed products with great attention to detail. From designer art to unique Pawtraits, we ensure that every item goes through a carefully managed process. Here’s how it all comes together: